Frequently Asked Questions

• What forms of payment do you accept?
  The payment can be made with any of these credit/debit cards: American Express, Diners, Discover, Japanese Credit Bank, Maestro, Mastercard, Visa, Visa Electron and, of course, with PayPal.
• I lost my password. How can I retrieve it?
  On the login page click Forgot password, enter the email registered in your account and click Retrieve. You will receive a link in your email inbox. Click the link to change your password. If you cannot remember the email address registered in your account, please contact us.
• How do I call?
  Once you have opened an account and purchased our calling services, you can make a call from:

  1. Your regular phone, through our Access Numbers;
  2. Your computer, using Web Call;
  3. Your smartphone, with our free mobile apps.